Privacy Policy — Pingverse

1. Introduction

Pingverse ("we," "us," or "our") operates Pingverse Connect and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, phone number, and authentication credentials.

Phone Number Collection: We collect your phone number when you register for an account or enable phone-based verification. Your phone number is used for:

Account verification via SMS one-time codes (OTP)
Security alerts and authentication notifications
Account recovery

Usage Data: We collect information about how you interact with our services, including features used, timestamps, device type, and operating system.

Communication Data: When you use Connect, we process call metadata, message delivery information, and meeting participation data. The content of your encrypted messages is not accessible to us.

Payment Data: Payment transactions are handled by our secure payment processors (Stripe, Apple, Google) and are subject to their privacy policies. We do not store payment card numbers.

Device Information: We collect device identifiers, IP addresses, browser type, and operating system information to provide and secure our services.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related notices
Send administrative messages, updates, and security alerts
Respond to your comments, questions, and support requests
Monitor and analyze usage trends to improve user experience
Detect, investigate, and prevent fraudulent or unauthorized activity

4. SMS Communications

We send transactional SMS messages only, including verification codes and security notifications. We do not send marketing or promotional messages via SMS. Message and data rates may apply. You can opt out of SMS by replying STOP to any message.

We do not sell, rent, or share your phone number with third parties for marketing purposes.

5. Information Sharing

We do not sell your personal information. We may share information with:

Service Providers: Third parties that assist in operating our platform (e.g., payment processors, telephony providers, analytics providers)
Legal Requirements: When required by law, regulation, or legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your information. Pingverse Connect uses on-device encryption for 1:1 chat content (Early Access) and encrypted transport for all communications. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us at support@pingverse.com.

9. Children's Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Pingverse
Email: support@pingverse.com